Florist Wapping is proud to serve the local community with premium fresh flowers for homes and businesses throughout Wapping and the surrounding areas. We take great care in sourcing and arranging only the freshest blooms, and our local reputation is founded on trust and satisfaction. Every bouquet is handled by our experienced florists to ensure vibrant, long-lasting displays that you can enjoy.
We understand the disappointment of receiving damaged flowers. If your order arrives with noticeable damage or if some blooms are not in optimal condition, please let us know within 24 hours of delivery. To help us resolve the issue promptly, please retain the flowers in their original packaging and take clear photographs of any problems. This allows us to assess the situation and offer a quick solution.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied. If your flowers wilt significantly or show signs of poor freshness within this period, please contact us promptly. Our florists are committed to making sure you receive blooms that brighten your space for days.
Your satisfaction is our priority. If your order does not meet our fresh flowers guarantee or arrives damaged, we offer the following options:
Once your claim is verified, we aim to process refunds or arrange a replacement as quickly as possible, usually within 2-3 working days. Please be aware that, due to the nature of fresh flowers, requests outside the guaranteed freshness window may not be eligible for a refund or replacement unless there are exceptional circumstances.
We treat every piece of feedback seriously, whether it's a suggestion, query, or complaint. If you are not entirely happy with your flowers or any aspect of our service, please contact us as soon as possible with your order details and a clear description of the issue. Our team will investigate thoroughly and respond with a resolution. Most complaints are resolved within 2 working days, as we want every customer to feel valued and heard.
Florist Wapping has deep roots in the local Wapping community, delivering fresh, beautiful flowers to households and businesses nearby. Our commitment to quality drives everything we do—from hand-selecting each bloom to ensuring every delivery brings joy. Thank you for choosing us as your trusted florist; we are always here to assist with any concerns about your order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
