These Terms and Conditions ("Terms") apply to all online sales and flower delivery services offered by Florist Wapping to customers in Wapping and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before placing your order. If you do not agree to these Terms, you must not use our services.
To purchase fresh flowers or related products from Florist Wapping via our website, you will need to follow our simple online order process:
Please note that all products are subject to availability. If a chosen item is unavailable, we may substitute with flowers of equal or higher value, ensuring a similar appearance and aesthetic, unless you have notified us otherwise during the ordering process.
Florist Wapping accepts payment for all orders via secure online payment methods as indicated on our website during checkout. Accepted payment methods typically include major credit and debit cards. The full price for the selected products and any applicable delivery charges must be paid in advance prior to delivery.
All prices displayed for our flower arrangements, bouquets, and add-on gifts are inclusive of VAT, unless otherwise specified. Delivery charges will be clearly highlighted at checkout before you place your order.
We take reasonable care to ensure that our website is secure and your payment information is protected. However, we will not be liable for any loss you may suffer if a third party gains unauthorised access to any data or personal information you provide when accessing or ordering from the Florist Wapping website.
Florist Wapping delivers within Wapping and the surrounding local areas, as specified on our website. We aim to deliver flowers on your selected delivery date, but delivery times and dates cannot be guaranteed, especially during peak periods or due to circumstances beyond our control, such as severe weather conditions or public holidays.
If you require same-day or next-day delivery, please place your order before the cut-off time indicated on our website. Orders placed after the cut-off time or outside our usual delivery areas may not be eligible for same-day delivery.
It is your responsibility to ensure that the recipient’s address and contact information are accurate and complete. We will not be responsible for failed deliveries due to incorrect or incomplete address details. Where possible, if delivery cannot be completed, we may attempt to leave the flowers with a neighbour or in a safe place and leave a message for the recipient. In cases where this is not possible, we will contact you to discuss redelivery at an additional cost, where applicable.
You have the right to cancel or amend your order with Florist Wapping, provided you notify us at least 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact our customer service team using the contact options provided on our website.
Orders for same-day delivery or orders already prepared or dispatched cannot be cancelled or amended. In case your order has already entered the preparation or delivery process, we reserve the right to refuse cancellation or amendment and retain the original order value.
If a cancellation is accepted in accordance with these Terms, we will refund your payment using the original payment method within a reasonable period. Refunds may take up to 5 business days to be processed, depending on your payment provider.
At Florist Wapping, we take pride in the quality of our flowers and customer satisfaction. If you are not satisfied with the quality or freshness of the flowers delivered, please contact us within 24 hours of delivery, providing your order details and photographic evidence where possible.
Due to the perishable nature of flowers, we are unable to accept returns after this time. Where appropriate, we will offer a replacement, a refund, or another suitable resolution at our discretion. We aim to resolve all complaints promptly and fairly.
All flower arrangements are subject to availability and seasonal variations. Where necessary, we reserve the right to substitute flowers or packaging of equal or greater value and quality, especially during periods of limited supply or high demand. We endeavour to match the size, colour, and style of the arrangement displayed on the website, but minor variations are to be expected.
Some flowers and plants may be harmful or cause allergic reactions. Please consult the flower care instructions provided and notify us at the time of ordering if you have any special requirements or sensitivities.
Florist Wapping is not liable for any loss, damage, costs, or expenses incurred by you or the recipient as a result of:
We will not be responsible for any indirect or consequential loss arising out of or in connection with the use of our website or the purchase of our products except as required by law.
Our total liability to you for any claim under these Terms, in contract, tort, or otherwise, will not exceed the purchase price paid for the relevant order.
Florist Wapping processes your personal data in accordance with our Privacy Policy. Your information will be used only for the purposes of processing your order, delivery, and related customer service. We take your privacy seriously and take all appropriate measures to protect your data when you use our online flower delivery service across Wapping and surrounding areas.
All content on the Florist Wapping website, including text, logos, images, and designs, is the property of Florist Wapping or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, or distribute any content from our site without prior written permission.
Florist Wapping shall not be liable for any delay or failure to perform any of its obligations under these Terms if the delay or failure is due to circumstances outside our reasonable control, including but not limited to acts of God, war, strikes, lockouts, industrial action, fire, flood, drought, or any other event beyond our reasonable control.
We reserve the right to amend or update these Terms at any time without prior notice. The latest version will always be available on our website. By continuing to use our site or services after any changes, you agree to be bound by the updated Terms.
These Terms and any contract or dispute arising in connection with these Terms will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle all disputes arising out of or in connection with these Terms or your use of our online flower delivery services.
Should any of these Terms be determined to be invalid, illegal, or unenforceable, the remaining Terms shall remain in full force and effect. No waiver or consent by Florist Wapping will be effective unless provided in writing.
These Terms apply to all Florist Wapping customers across Wapping and surrounding areas making use of our online flower delivery service. For more information, to raise a concern, or to request clarification on any aspect of these Terms and Conditions, please consult our website’s customer support information.
Thank you for choosing Florist Wapping for your online flower delivery in Wapping and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wapping, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wapping.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
